How do I place an order?
1) You can create an account on DheeSpace website by using your email address. Click on CREATE AN ACCOUNT you will receive an email asking to confirm your account creation.
2) Validate your email by logging into your mailbox and activating your account by clicking the link sent to you. Once activated you can login and browse through the range of products. (Make sure to search for this email even in your spam, promotion or others folder. If you haven't received the email, please write to [email protected] from your email id. We will manually activate your account.)
3) Add your selected products to the shopping cart and update the quantity you want to order.
4) Update your address and contact details, as we will need these details to deliver your consignment and update you on the order status of the consignment.
5) Initiate your payment through the payment gateway. Once the payment is confirmed, you will receive an order no. with the status of the order for your account. If there are problems in making your online payments, then call us on +91 8047189781 or write to us on [email protected] from your Dheespace email address, and we will resolve the issue.
6) You can check your order status against your order ID for tracking till the consignment is delivered to you.
My money was deducted from my account but order wasn't confirmed/transaction failed. What should I do?
This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website. In case the order doesn’t go through (i.e - you don’t receive an order confirmation email) but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry!
Please get in touch with us via chat or phone, and share the below details:
1) Amount that got debited.
2) The email id you would’ve used to place the order.
We will have to check the status on our payment gateway. The payment status can either be captured, pending, or failed
In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details.
If it’s pending, we’ll have to wait for some time for the gateway to confirm the payment.
If it’s failed or bounced, your bank should reverse the payment to your account within 3-7 days.
What modes of payment does the store support?
The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash On Delivery (COD).
Is this website open to all general public?
Yes. This website is open to all general public.
Do you ship to my city and location?
We are delivering selected products as per Govt guidelines in Orange & Green zones. Please put your pin codes while selecting the products to check delivery options.
What is the estimated delivery time?
Products are typically dispatched after 1-4 days of order confirmation depending on your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.
All the products are transported and delivered using our partner delivery network.
While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery
Are there any shipping charges?
Shipping is absolutely free for all order above Rs 1000*/ $50 for any orders below Rs 1000/ $50, shipping fee of Rs 100/ $20 will be applicable
How do I track my order?
The best way to check your order status is to sign-up at Dheespace.com and go to the order tracking page: We try our best to deliver your Product before you can even think well within 10 days of your order. In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number 9513667668 or email us at [email protected]
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
For all seating products, kindly sit on the item to ensure that the structure is stable with
What should I do if I receive a damaged product?
We deal with good quality products. In case you receive a damaged product, please bring it to the notice of the customer care professional immediately. In case you notice an issue later, please call us or write to us at [email protected] you can check our return policy.
Can I cancel my order?
Cancellation: Any cancellation request has to be sent through an email within 24hrs from the time of order.
Cancellation at the time of delivery: not accepting of order at the time of delivery is not acceptable as a per our cancellation policy and there will be cancellation charges of 75% of the total order value will be deducted.
Can I return the order / I don't like the products received:
As per our cancellation policy, we don't have any cancellations, exchange or return of the product which are ordered and delivered.
I cannot find a product I am looking for?
We have tried to include most of the products that will create interest to space, however if you cannot find a product you are looking for, please feel free to write to us
My password is not working/how can I reset my password?
You can reset your password by clicking on the ‘Forgot your Password’ link in the sign-in page. You will receive a link to reset your password on your registered email address.
The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash on Delivery (COD).
Is this website open to all general public?
Yes. However we have special discounts for Corporates. Check our corporate discount program
Are there any limits in purchase?
No. You can purchase any items listed on the website and up to any amount and quantity.
Can I get this delivered to any place wherever I want?
We deliver to all Tier I and Tier II cities across India
Is it compulsory to login as a User to make a purchase on the website?
Yes. It is compulsory to login using your email address to make a purchase to avail the special discount.
I have a quality problem with the product I just received. What do I do?
Unhappy with a purchase? Go through our Returns Policy and see if you would want a replacement. If there are any clarifications, do get in touch with us.
Whom do I contact in case I need any support or more details?
Mail us on [email protected] and we will get back to you within 2 working days. You can also call us on+91 9513667668
How are my items packaged and made tamper proof?
All items are carefully packaged at our warehouses so as to avoid any form of damage.